Client Services Director

Location: London

Salary/Rate: £50,000 - £65,000/annum + 25 days holiday inc bank holiday

 

 

The Talent Partnership are working with one of the UK's leading Pharma Training companies, to acquire two Client Services/Account Directors, whom will assist them with their ever-growing requirement for their services. This is a fantastic opportunity to work for an extremely successful company in the heart of London.
 

Your Responsibilities:

Your day-to-day responsibilities can be grouped into 3 broad areas:

Leadership

  • Provide solutions-oriented account leadership for excellent client engagement

  • Interrogate, interpret, write and challenge agency and client briefs, guiding the client through the process from start to finish

  • Lead a variety of delivery teams acting as key liaison with the client, providing guidance and oversight for all parties in creating value and excellent results and acting as a point of escalation as and when required

  • Actively lead in the day to day running of the account and the preparation and implementation of Account Plans

  • Be curious and observant, interpret client challenges to identify new business opportunities

  • Manage and mentor junior team members as appropriate

  • Continually seek marginal gains in the day to day through incremental process improvements


Relationship

  • Take an active role in developing and acquiring new business by proactively managing and nurturing good client relationships

  • Partner with the full spectrum of TCEG service line leads to organically promote the full range of TCEG and Huntsworth services as appropriate and fit for client needs

  • Acquire and build a thorough understanding of the client’s objectives and work collaboratively with internal departments to deliver against these objectives.


Accountability

  • Develop a strategic understanding of client needs at an organisational and individual level, ensuring the agency’s response is tailored to recognise and deliver against these

  • Drive the successful delivery of projects as the client’s main point of contact from briefing to delivery and post project reviews

  • Appropriately resource projects and direct the team to deliver

  • Be accountable for multiple and varied budgets, maintaining responsibility for the commercial value of projects, including fees, 3rd party spend and internal time spent to maintain margin

 

Your skills range

  • A go-getter, someone who is self-motivated, proactive and able to build strong relationships with clients from the outset

  • Proven track record in building strong client relationships that grow business

  • Comfortable in leading communications or content delivery requirements

  • Accountable leader

  • Authentic and genuine personality; social, warm and open

  • Excellent active listener

  • Calm and professional under pressure, able to take decisions and provide clear direction

  • Nurturing to junior members around you, willing to support, guide, teach and train

  • Strong problem solver

  • Curious information seeker; asks questions, researches, gathers and shares insights

  • Naturally demonstrates passion, innovation and integrity in client service

  • Excellent financial management and commercial acumen

  • Excellent written and verbal communication skills

  • Excellent project management skills

  • Confident in forecasting and account planning

  • High attention to detail

  • Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)


If you believe the profile above fits yours, please get in touch for a confidential discussion, as we are aiming to fill this position swiftly.