Client Services Director
Location: London
Salary/Rate: £50,000 - £65,000/annum + 25 days holiday inc bank holiday
The Talent Partnership are working with one of the UK's leading Pharma Training companies, to acquire two Client Services/Account Directors, whom will assist them with their ever-growing requirement for their services. This is a fantastic opportunity to work for an extremely successful company in the heart of London.
Your Responsibilities:
Your day-to-day responsibilities can be grouped into 3 broad areas:
Leadership
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Provide solutions-oriented account leadership for excellent client engagement
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Interrogate, interpret, write and challenge agency and client briefs, guiding the client through the process from start to finish
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Lead a variety of delivery teams acting as key liaison with the client, providing guidance and oversight for all parties in creating value and excellent results and acting as a point of escalation as and when required
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Actively lead in the day to day running of the account and the preparation and implementation of Account Plans
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Be curious and observant, interpret client challenges to identify new business opportunities
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Manage and mentor junior team members as appropriate
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Continually seek marginal gains in the day to day through incremental process improvements
Relationship
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Take an active role in developing and acquiring new business by proactively managing and nurturing good client relationships
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Partner with the full spectrum of TCEG service line leads to organically promote the full range of TCEG and Huntsworth services as appropriate and fit for client needs
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Acquire and build a thorough understanding of the client’s objectives and work collaboratively with internal departments to deliver against these objectives.
Accountability
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Develop a strategic understanding of client needs at an organisational and individual level, ensuring the agency’s response is tailored to recognise and deliver against these
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Drive the successful delivery of projects as the client’s main point of contact from briefing to delivery and post project reviews
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Appropriately resource projects and direct the team to deliver
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Be accountable for multiple and varied budgets, maintaining responsibility for the commercial value of projects, including fees, 3rd party spend and internal time spent to maintain margin
Your skills range
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A go-getter, someone who is self-motivated, proactive and able to build strong relationships with clients from the outset
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Proven track record in building strong client relationships that grow business
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Comfortable in leading communications or content delivery requirements
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Accountable leader
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Authentic and genuine personality; social, warm and open
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Excellent active listener
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Calm and professional under pressure, able to take decisions and provide clear direction
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Nurturing to junior members around you, willing to support, guide, teach and train
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Strong problem solver
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Curious information seeker; asks questions, researches, gathers and shares insights
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Naturally demonstrates passion, innovation and integrity in client service
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Excellent financial management and commercial acumen
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Excellent written and verbal communication skills
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Excellent project management skills
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Confident in forecasting and account planning
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High attention to detail
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Team player, comfortable in a matrix environment with multiple stakeholders (external and internal)
If you believe the profile above fits yours, please get in touch for a confidential discussion, as we are aiming to fill this position swiftly.